|
|
Frequently Asked Questions :
|
|
|
|
|
|
|
Meds by Mail Rx, a partner of HealthWarehouse
Q: Is your online order system secure?
A: Yes, we use a SSL Security to ensure that all transactions are safe and secure. HealthWarehouse employs
a professional engineering team whose number one priority is keeping your information private, safe, and
secure. You will notice "https" listed in the web address of your browser during the checkout process and
when accessing your account information. Hypertext Transfer Protocol Secure (HTTPS) is a combination
of the Hypertext Transfer Protocol with the SSL/TLS protocol to provide encrypted communication and
secure identification of a network web server. HTTPS connections are often used for payment transactions
on the World Wide Web and for sensitive transactions in corporate information systems.
Q: Do you have a license to sell prescription drugs?
A: HealthWarehouse is a fully licensed US pharmacy that has been approved to sell prescription drugs in the
following states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut,
Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas,
Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi,
Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York,
North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South
Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia,
Wisconsin, Wyoming. We have applied for prescription licenses in all remaining states. If your state did
not appear above, please check back periodically to see when we've added your state.
Q: What makes you better than other online pharmacies?
A: We are based in Cincinnati, Ohio and fully regulated by the federal government of the United States. As a
result, we must source our drugs from trustworthy FDA approved manufacturers, and you can be assured
of the safety and efficacy of the medications we sell. Additionally, we are committed to customer service
and consistently achieve high customer satisfaction ratings. Presently, 90% of our business comes from
repeat users and we count more than 75,000 customers.
Q: How does the online prescription ordering process work?
A: 1. Have your doctor e-prescribing or fax your prescription to 1-888-764-9864, or telephone one of our
pharmacists at 1-866-885-0508, Monday through Friday, from 9:00am until 6:00pm, Eastern. You may
always mail your prescription directly to us.
2. Place your order using our website www.mbmrx.com. We then match the prescription with your order
and ship your product. Please note that you may place your order before or after we receive your
prescription.
However, we cannot ship your order until we have received and verified your prescription.
Q: Can I transfer my prescription to HealthWarehouse from another pharmacy?
A: Follow these three easy steps to receive your medication:
1. Find your medications by browsing our Pharmacy section or using our Search feature and then
add them to your shopping cart.
2. Proceed to checkout and pay for your items.
3. We'll contact your current pharmacy with the information you provided to transfer your
prescription to HealthWarehouse.com and promptly ship your medication.
Note: In the case your current pharmacy refuses or delays transfer of your prescription, we
may need to contact your doctor for a new prescription. While most reputable pharmacies do
transfer promptly, we cannot guarantee how long the process will take.
Q: Can you call my doctor to get my prescription?
A: If you are an existing customer of HealthWarehouse pharmacy, and the prescription we have on file for
you has run out of refills or recently expired, we will be happy to contact your doctor to request a new,
renewal prescription. This will delay your order as doctor's offices do not often respond as quickly as we
would like, sometimes for days. If it is a prescription that we have never filled for you, however, you or
your doctor will need to send us a new prescription as we cannot "solicit" new prescriptions. If we have
never filled any prescriptions for you, you or your doctor are required to send us a new prescription
regardless of the nature of the drug being ordered. Prescriptions for controlled substances cannot be faxed
to us by the patient or customer and must be either mailed or sent to us directly by the doctor's office via
fax or telephone call. By law, we cannot request prescription renewals for any Schedule II controlled
substances.
Q: Do you sell controlled substances?
A: As a fully licensed and regulated pharmacy, we are able to dispense controlled substances with a valid
prescription. Please be advised that there are several guidelines and regulations that must be followed
regarding these medications.
For Schedule II controlled substances, a physical, hard copy prescription must be mailed to us by either
the patient or the doctor. We cannot accept prescriptions for Schedule II controlled substances by fax or
telephone from the doctor.
For all other controlled substances (Schedule III, IV, and V), patients cannot under any circumstances
fax a prescription to us for these medications. The original physical, hard copy prescription must be mailed
to us, or the prescribing doctor may fax us a prescription directly from the office or may provide the
prescription information over the telephone with one of our pharmacists.
We cannot dispense more than a 30 day supply of any Schedule II controlled substance and refills cannot
be prescribed. For Schedule III, IV, and V controlled substances, we cannot dispense more than a 180
day supply and cannot hold more than a 180 day supply on file, including refills. All controlled substances
are shipped with Signature Confirmation, requiring an adult to sign for receipt of the package. Other
additional restrictions may be imposed by the state to which the medication is being shipped. Please contact
our pharmacy directly for additional information or concerns.
Q: Which forms of payment do you accept?
A: We accept Febco Benefits Card, Master Card, Visa, American Express, Discover, Diners Club, JCB
credit cards. You will be required to enter your credit card information each time you place an order unless
you opt to save your credit card information. If you choose to save your credit card information on file, you
may edit or delete that information at any time through the Account Manager section of your online account.
|
|
| |
|